HCL Walk-in Drive for Freshers as a System Analyst from 20th to 23rd October 2015 at Bangalore

Company Name : HCL

Job Role : System Analyst (Service Desk Engineer)

Educational Qualification : Any Graduates

Desired Experience : 0 to 6 Years

Job Location : Bangalore

 

Job Description :

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\\\'s.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints

Selection Process

• Voice & Accent Round
• Grammar Test
• Online Test(Technical)

Mandatory Documents :

• Update Resume Copy
• Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
• One Passport size photograph

Apply Mode : Walk-in
Walk-in Date : 20th to 23rd October 2015
Walk-in Time : 12:00 PM to 3:00 PM
Venue Details :
STPI Unit, Surya Sapphires Plot No 3, left wing
2nd Floor, HCL Comnet Block, 1st Phase
Survey No 20 & 22, Konnappana Agrahara Village
Electronic City, Hosur Road,
Bangalore 560 100.