Firstsource Solutions Ltd Walk-in Drive for Freshers as a Associate from 4th to 7th November 2015 at Chennai

Company Name : Firstsource Solutions Pvt.Ltd

Job Role : Associate

Educational Qualification : Any Graduation

Desired Experience : 0-3 years

Job Location : Chennai

Job Description :

• Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
• Internal mails from executives on behalf of customer.
• Resolving logs received at Customer Service related to Written Correspondence.
• Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
• Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
• Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
• Key operational deliverables will constitute:
• Provide higher first transaction resolution for all queries requests and complaints received
• Minimum repeat mails from customers
• Faster reply to customer mails with minimum turnaround time
• Retain customers from voluntarily cancel requests
• Note If the Job is not suitable for your profile kindly ignore it.

Skills : 

• Excellent communication skills (Mandatory)
• Typing speed - 25 to 30 Accuracy should be above 85% (Mandatory)
• Freshers can also apply

Apply Mode : Walk-in

Date of Walk-in : 4th to 7th November 2015

Time of Walk-in : 10:00 AM - 4:00 PM

Walk-in Address :

First source solution ltd,

Aneja towers,

4&5, Developed plot estate,

Perungudi,

Chennai-600096.

Contact Person:MONISHA HR

Phone: +91-8220886151.